1. Scope of Policy

This Privacy Policy applies to:

• Website visitors
• Learners enrolled in online/offline courses
• Corporate clients and partners
• Job applicants and placement candidates
• Users of SkillServe LMS and digital platforms

2. Information We Collect

We collect information in the following categories:

2.1 Personal Information

• Full Name, Date of Birth
• Phone Number and Email Address
• Residential Address
• Educational qualifications and work experience
• Identification documents (Aadhaar, PAN, etc., if required)
• Photographs or videos (for ID cards, assessments, or promotional use with consent)

2.2 Academic & Training Data

• Course enrollment details
• Attendance records
• Assessment results and certifications
• Performance tracking and feedback
• Practical training and lab performance data

2.3 Technical & Usage Data

• IP address and device details
• Browser type and operating system
• Login activity and session data
• Website navigation and usage patterns
• LMS engagement data (videos watched, assignments submitted, etc.)

2.4 Financial Information

• Payment details (processed via secure third-party gateways)
• Transaction records and invoices
• (Note: We do not store sensitive payment information such as card details.)

3. Lawful Basis for Processing

We process personal data based on:

• User consent
• Contractual necessity (course enrollment and delivery)
• Legal obligations
• Legitimate business interests (service improvement, communication, placement support)

4. Purpose of Data Collection

Your data is used strictly for legitimate business purposes, including:

• Course registration, training delivery, and certification
• Providing LMS access and tracking learning progress
• Conducting assessments and issuing certificates
• Placement assistance and employer coordination
• Communication (calls, SMS, WhatsApp, email) regarding courses and services
• Improving content, infrastructure, and user experience
• Compliance with regulatory, audit, and legal requirements

5. Data Sharing and Disclosure

SkillServe Academy does not sell, rent, or trade personal data. However, data may be shared under the following conditions:

5.1 Authorized Sharing

• Sector Skill Councils / Certification Authorities
• Industry partners and employers for placement opportunities
• Government bodies or regulatory authorities
• Technology vendors (LMS providers, hosting, CRM tools)

5.2 Legal Disclosure

We may disclose personal data if required:

• Under applicable laws or court orders
• To protect rights, property, or safety of SkillServe, users, or others
• To prevent fraud, misuse, or unauthorized activities

6. Data Security Measures

We implement reasonable and industry-standard safeguards, including:

• Secure servers and encrypted storage systems
• Role-based access control
• Regular monitoring and system audits
• Protection against unauthorized access, misuse, or loss

Despite these measures, users acknowledge that no digital system is completely secure, and SkillServe shall not be liable for breaches beyond its reasonable control.

7. Data Retention Policy

We retain personal data only for as long as necessary:

• For course delivery and certification records
• For placement and alumni tracking
• To comply with legal, tax, or audit requirements

SkillServe reserves the right to retain anonymized data for research, analytics, and improvement purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality and performance
• Understand user behavior and preferences
• Enable personalized experiences

Users may disable cookies through browser settings; however, certain features may not function properly.

9. User Rights

Subject to applicable laws, users may:

• Request access to their personal data
• Request correction or updates
• Request deletion or restriction of data
• Withdraw consent (where applicable)

Requests can be made via the contact details provided below. SkillServe reserves the right to verify identity before processing such requests.

10. Third-Party Services

Our platform may contain links or integrations with third-party services (payment gateways, LMS tools, external websites). SkillServe is not responsible for their privacy practices, and users are advised to review their respective policies.

11. Intellectual Property & Content Usage

All course materials, videos, LMS content, and training resources are the intellectual property of SkillServe Academy. Unauthorized recording, reproduction, or distribution is strictly prohibited and may result in legal action.

12. Limitation of Liability

SkillServe Academy shall not be liable for:

• Any indirect, incidental, or consequential damages arising from data usage
• Unauthorized access due to user negligence (e.g., sharing login credentials)
• Technical issues beyond reasonable control (server downtime, cyberattacks, etc.)

13. Children's Privacy

Our services are not intended for individuals below 18 years without parental/guardian consent. If such data is identified, we reserve the right to delete it.

14. Policy Updates

SkillServe reserves the right to modify or update this Privacy Policy at any time. Updated versions will be published on the website with a revised effective date.

Continued use of services constitutes acceptance of the updated policy.

15. Contact Information

For any queries, concerns, or requests regarding this Privacy Policy:

16. Consent

By accessing our website, enrolling in programs, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.